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About Amazon
Amazon is an award-winning company driven by the mission to be "Earth's most customer-centric company." We're a dynamic and innovative team that's constantly pushing boundaries and redefining industries. From e-commerce to cloud computing (AWS), artificial intelligence (Alexa), and streaming media (Prime Video), we offer a vast array of products and services that touch millions of lives globally.
Why Join Us as a Customer Success Manager?
In this remote Customer Success Manager (CSM) role, you'll play a pivotal role in building and nurturing relationships with our valued vendor partners. You'll become a trusted advisor, guiding them to achieve their strategic and tactical goals on the Amazon.com platform. This is an opportunity to make a significant impact on the success of both Amazon and our vendors, directly influencing processes, plans, and ultimately, the experience of millions of end customers.
The Position: Remote Customer Success Manager
Location: Remote (opportunities available across various time zones)
Amazon Careers
About the Role:
As a Remote Customer Success Manager, you'll be responsible for managing a portfolio of Amazon's top vendor partners. Your focus will be on building strong, collaborative relationships with these vendors, acting as a strategic advisor who helps them navigate the Amazon marketplace and unlock its full potential.
You'll wear many hats in this role, from onboarding new vendors and ensuring they're set up for success to providing ongoing strategic guidance and data-driven insights. You'll also work closely with other Amazon teams like Product, Sales, and Engineering to ensure our vendors have the resources and support they need to thrive.
Key Responsibilities:
- Develop and maintain strong, collaborative relationships with a portfolio of assigned vendor partners.
- Act as a trusted advisor, providing strategic guidance and insights to help vendors achieve their business goals on Amazon.com.
- Collaborate with vendors to develop and execute strategic business plans that maximize sales growth, improve operational efficiency, and enhance the end-customer experience.
- Identify opportunities to improve vendor performance through data analysis and best practice sharing.
- Proactively address vendor concerns and escalate issues as needed to ensure timely resolution.
- Partner with internal stakeholders across various teams (Product, Sales, Engineering) to ensure vendors have the resources and support they need.
- Monitor key performance indicators (KPIs) and track progress towards business objectives.
- Regularly gather and analyze customer feedback to identify areas for improvement and inform product roadmap decisions.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
- Minimum 2-3 years of experience in a customer success, account management, or related role.
- Proven track record of building and maintaining strong relationships with clients or partners.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and data-driven decision-making skills.
- Ability to work independently and manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong understanding of e-commerce best practices is a plus.
- Experience working with vendors in a B2B environment is a plus.
Experience:
This role is open to both experienced professionals and enthusiastic recent graduates. While relevant experience is a plus, we value strong potential and a willingness to learn.
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Why Join Amazon?
- Make a Real Impact: At Amazon, you'll have the opportunity to work on projects that directly impact millions of customers around the world. Be part of a company that's constantly innovating and redefining industries.
- Growth and Development: We invest heavily in the growth and development of our employees. You'll have access to a variety of learning and development resources, including mentorship programs, training opportunities, and career coaching.
- Competitive Benefits: We offer a comprehensive benefits package that includes competitive health insurance, paid time off, parental leave, and a 401(k) retirement savings plan with company match.
- Remote Work: Enjoy the flexibility and convenience of working remotely. This role is open to candidates from various time zones, allowing you to work from the comfort of your home office.
- Collaborative Culture: We foster a collaborative and inclusive work environment where your ideas are valued and you're encouraged to take ownership of your work.
- Be an Owner: At Amazon, we empower our employees to be owners. You'll have the autonomy to make decisions, take risks, and drive results.
Application Process:
To apply, please submit your resume and cover letter online. In your cover letter, be sure to highlight your relevant experience, skills, and why you're interested in this role at Amazon.
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